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From application to delivery, here's exactly how we handle your passport or visa request, start to finish.
Prepare your application materials according to the instructions for your service, and complete the Service Request Form.
Email us your Service Request confirmation number along with the relevant materials. We'll review everything in detail, advise you of any changes or corrections needed, and guide you on how to comply with government requirements.
Once your application passes pre-check, we'll email you detailed shipping instructions. Please ship your package to us using a traceable service such as FedEx, UPS, or Express Post.
After we receive your package and verify your documents, we'll notify you by email that they're being processed.
Your application form, passport, and supporting documents are hand-delivered to the respective Passport Agency or Consulate for processing as soon as possible. Rush and Express applications receive top priority.
When your passport, visa, or document is ready, we typically ship it back to you the same day and email you the tracking number for your return package.
Following this process closely is the single biggest thing you can do to avoid delays.
Start a Service Request